Telerva keeps a tamper-evident record of what it did on your behalf. The purpose is narrow and practical: if a regulator, a customer or your own legal counsel asks what happened on a call, you can answer with evidence rather than assurance.
What is recorded
- Every call, with its outcome
- Every consent event — given, withdrawn, imported
- Every do-not-call addition
- Every list import
- Configuration changes
The chain
Audit events are linked, so an event cannot be altered or removed after the fact without the chain reporting a break. The distinction the platform draws — and it matters — is between tampering and a gap.
A gap means events are missing from the sequence. Tampering means an event's contents no longer match what was recorded. These are reported separately, because an integrity check that cries tampering over a harmless gap manufactures the accusation it exists to rebut.
The proof pack
For a given number and date range, the platform produces an export containing the consent position, the calls made, and the audit chain covering them, with a verdict on the chain's integrity.
This is the document to hand to whoever is asking. It is generated from the record rather than written afterwards.